Ordering Your Glasses

  1. If your prescription is older than two years, book an eye test with an optician
  2. If you haven’t already got a copy of your prescription, ask the optician who carried out your test. They are legally obliged to provide one immediately after your eye test and on request so don’t worry, you won’t be charged for this.
  3. Browse our collection of glasses and sunglasses to find the pair (or pairs!) for you. 
  4. Next, enter your prescription into the relevant fields.
  5. Choose your lens package and ‘Add to Basket’.
  6. If you have a promotional code, simply enter it into the box and select ‘Apply’.
  7. If you haven’t created an account with us yet, enter your details and tick the option ‘Create an account for later use’. You also have the option to ship to a different address. 
  8. Choose your delivery address. 
  9. Select your payment method and review your order. Once you’re happy with it, select ‘Place order now’. 
  10. Your order is complete! Your new glasses or sunglasses will be despatched within days. An email will follow with the confirmation of your order.  

Other ordering questions

Can I use vouchers?

We don’t currently accept vouchers but this may change at a later date.

Who reviews and authorises my order?

A qualified optician will carefully review your order to ensure that it is appropriately completed with prescription details and that the frame and lens combination is suitable for your needs. For particular orders our opticians may need to contact customers with some follow up questions before processing the order.

Can I order my glasses over the phone?

Currently, you can call our Customer Service team and they can order on your behalf over the phone. They will then send you an email with the link for payment which you will need to complete and submit.

I am having problems accessing or buying from your website, what should I do?

If you’re having difficulties ordering your item/s, call our team on 00351 232 488 516 so they can help you.

Can I use the same prescription for ordering both glasses and contact lenses?

Unfortunately not. Contact lenses work differently to glasses - you will have separate eye tests for contact lenses and for glasses, so your prescriptions will vary.